Refund and Returns Policy

Return & Refund Policy

At Kharidari Markaz, we want you to receive your order in good condition. If you receive a product that is spoiled, damaged, defective, or incorrect, you can request a return or refund according to the policy below.

1. 48-Hour Return & Refund Policy

You may request a return or refund within 48 hours of receiving your order if:

  • The product is spoiled or unfit for consumption.

  • The product arrives damaged.

  • The product is defective.

  • You receive a wrong product.

For eligible cases, we may provide a replacement or refund, depending on the situation and product availability.

2. 48-Hour Return Window

If you want to return an eligible product, you must contact us within 48 hours of delivery.

After 48 hours, return or refund requests may not be accepted.

Simple Rule:

Receive → Check → Contact Us Within 48 Hours

3. No-Questions-Asked Return

For eligible products, customers can request a return within 48 hours of receiving the order without providing a detailed reason.

The product must be returned in its original condition and packaging where reasonably possible.

4. Damaged Products

If your order arrives damaged, please contact us within 48 hours.

We may ask you to provide photographs or a short video of the damaged product and packaging so that we can process the request quickly.

5. Spoiled Products

If you receive a food product that appears spoiled, contaminated or otherwise unfit for consumption, do not consume it.

Contact Kharidari Markaz within 48 hours of delivery so we can arrange an appropriate replacement or refund.

6. Refund Process

Once your return/refund request is approved, we will process the refund using an appropriate payment method.

For Cash on Delivery orders, we may contact you to obtain the information required to issue the refund.

The time required for the refund to reach you may depend on the payment method or financial service provider.

7. Return Conditions

To make the return process easier:

  • The return request must be made within 48 hours of delivery.

  • The product should be available for return.

  • Original packaging should be retained where possible.

  • For damaged or spoiled products, evidence such as photographs may be requested.

8. Contact Us

For return or refund requests, contact Kharidari Markaz within 48 hours of receiving your order.

Kharidari Markaz
Website: KharidariMarkaz.pk
Phone/WhatsApp: +92-322-906-9908


Email: info@kharidarimarkaz.pk

Our Promise

Your satisfaction matters to us. If your product arrives spoiled or damaged, contact us within 48 hours and we’ll work to resolve the issue with a replacement or refund.